Question 1

How do I get paid?

Accepted Answer

Tips and paid requests are processed through Stripe and deposited directly to the DJ's connected Stripe account.

Question 2

When do I get my money?

Accepted Answer

Payouts follow the DJ's Stripe schedule, typically two business days after the transaction.

Question 3

What fee does YouDJNow take?

Accepted Answer

A flat 15% platform fee, clearly stated, no hidden charges.

Question 4

Do I need my own Stripe account?

Accepted Answer

Yes — and we walk you through connecting it in under two minutes during onboarding.

Question 5

How do guests request songs?

Accepted Answer

They scan your QR code — no guest app or download required.

Question 6

Does it work with my DJ software?

Accepted Answer

Yes. The free desktop app syncs requests into Serato, VirtualDJ, and rekordbox.

Question 7

Can I use it for free?

Accepted Answer

Yes. The Free plan includes unlimited requests, shoutouts, and tipping.

Question 8

Do I need to download an app?

Accepted Answer

No — just scan and go.

Question 9

Is my payment secure?

Accepted Answer

Yes. All payments are handled by Stripe and card details never touch YouDJNow.

Question 10

Can I get a refund?

Accepted Answer

Refund requests go to the DJ or venue; see our Refund Policy page.

Question 11

How do I cancel Pro?

Accepted Answer

Anytime from your dashboard — no contract.

Question 12

What happens to my data if I cancel?

Accepted Answer

Your account downgrades to Free and your data is retained.

Help & Support

Payments & Payouts